Frequently asked questions
Can I amend or cancel my order?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Can you resend my order confirmation / tax invoice?
If you need your order confirmation or tax invoice resent, please contact us via whatsapp +65 9876 6875 with your order number.
Delivery & Collection
I did not receive all the items in my order. What should i do?
Check your whatsapp to see whether we have sent you an text message informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.
If you have not received any notification, contact us via whatsapp +65 9876 6875 and we will reply to you as soon as possible.
The items I received are incorrect or defective. What should I do?
If you have received an item which is incorrect or defective, kindly inform us via whatsapp +65 9876 6875 within 3 days and we inspect the condition of the items. In the event it is not functioning, we will proceed to retrieve it back and replace with a new set.
Returns & Exchanges
How can I exchange an item purchased?
We want you to be 100% satisfied with the products you buy from us. If you change your mind on the models, don’t worry! Exchanges are accepted within 3 days as long as you have the original receipt and the item is in its original condition
What are the conditions for returning an item?
When making exchanges and returns, please ensure your items meet all of the following returnable conditions:
- Within 3 days after delivery
- New condition and unused
- Original packaging
When we retrieve your items, we will inspect the condition of the items before proceeding to exchange the size or reimburse the returned items. Le Home Sg Pte Ltd reserves the right to reject any returns if the item does not meet all of the above conditions.
Promo codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a promo code, only the final paid price (after discount) will be refunded.
How soon will I receive my refund?
The refund processing period may vary between 3 to 12 working days from reception of items. Please note that the refund amount is subject to the conditions of the products. All returns must be received within 7 working days from the date the confirmation email was sent, the return will be void if we do not receive your parcel within this time frame. All return shipping fees will be borne by the customer. We are not liable for any missing/lost returns sent via non-trackable shipping.
Do you offer warranty for your products?
Yes, we do. The coverage period varies by product, and you can find specific details under the “Warranty" section on the product page. The warranty begins from the date you receive your order.
To file a claim, simply reach out to us via whatsapp +65 9876 6875 with photos (or videos, if applicable) showing the issue, along with a detailed description. Our team will respond within 3 business days to assist you through the process and ensure a resolution, regardless of how minor the issue may be.
How will my order be delivered?
We have established our very own service to ensure your delivery is professionally handled by our in-house logistics team.
Once your order arrives in our warehouse, you will be contacted to arrange a suitable time for receiving your delivery.
Contact us
Do you have any queries or questions? Fill up our contact us form or whatsapp us at +65 9876 6875 and we will reply to you as soon as possible